Rental Policy

  • A two-night deposit is required on all reservations. For 1 or 2 night stays the full amount is due at time of booking.
  • Check-in anytime after 4 p.m. Check-out is 10 a.m.
  • All keys must be returned to the office at check out.
  • No refund for early departure or unforeseen mechanical failures.
  • *Balance of reservation is due upon check-in.
  • No personal checks accepted for balance.
  • A credit card on file is required for all reservations.
  • For deposits make checks/money orders payable to Stony Brook Chalets. 1663 E Pkwy, Gatlinburg, TN 37738
  • "PRICES SUBJECT TO STATE & LOCAL TAXES."
  • *NO EXCEPTIONS

Things you might want to bring are:

  • paper towels, Kleenex, trash bags,
  • charcoal & lighter for the grill, salt & pepper,
  • condiments, coffee & filters, dish washing soap,
  • detergent & fabric softner, & a flash light for power outages.

Special

Special rates are restricted to the advertised dates, may not be combined with any other discounts, and are based on Regular Rates.

minimum stay requirements

  • 4 Night minimum stay required Thanksgiving Week (11-21-10 to 11-27-10)
  • 3 Night minimum stay required during Christmas Week and New Year's Week (12-22-10 to 1-2-11)

unit care

Please leave your unit in the condition you found it. A minimum fee of $100.00 will be charged if excessive cleaning is required.

non-smoking

All of our properties are non-smoking. Smoking is allowed on the outside decks only. There will be a $300 fine for smoking in the cabin.

housekeeping & reservation fee

Each reservation will be assessed a one time housekeeping & reservation fee based on the number of bedrooms. 1BR $75.00; 2BR $85.00; 3BR $95.00; 4BR $115.00 - $135.00; 5+ BR $160.00 - $190.00

pet friendly

The properties with a paw print are "Pet Friendly". Our policy allows for one dog (less than 50lbs) to accompany you for a $50.00 non-refundable fee. We require dog kennels/crates for your dogs "unaccompanied times" - many of the areas' attractions do not allow dogs. We reserve the right to assess additional cleaning charges as a result of any damages caused by your dog– we are serious about this as it affects future Stony Brook guests. We do not allow cats. We have crates available -- cost is $20 for your stay.

winter season - driving in the snow and ice

We advise everyone staying December 1 through March 31 to come prepared with 4-wheel drive vehicles and/or chains. NO TRANSPORTATION IS AVAILABLE TO AND FROM YOUR UNIT. The mountains are very dangerous in inclement weather, so please come prepared. NO REFUNDS ARE ISSUED DUE TO WEATHER CONDITIONS. 4-wheel drive vehicles are available for rental in the local area.

Fireplaces are a seasonal item: October 1 - March 31.

occupancy

All chalets are individually owned and are for the sole use and enjoyment of our registered guests. They are not for gatherings or parties in excess of the occupancy specified for each unit. Occupancy violation will subject all guests to immediate eviction with no refund.

rates

Rates are based on maximum occupancy per unit. Rates may be higher during peak seasons & holiday periods. Discounts taken only when reservation is being booked.

change in unit or refund

In the event a chalet becomes unavailable between the time you confirm your reservation and your arrival date, we retain the right to move you to a comparable unit or refund your deposit in full if nothing is available. This means: if there are major mechanical/plumbing/structural problems that cannot be fixed before your arrival that would disturb your vacation -- we will move you to a comparable unit.

check-in time

After 4 p.m. Late arrivals will be left a packet in late arrival box. Saturday and Sunday check-ins will automatically be left a packet after 2 pm.

check-out time

10 a.m. By special request we may be able to offer a later check-out if you contact the office one day before departure. This is dependant on our housekeeping schedule.

hours of operation

M-F 10 am - 5 pm; S-S 10 am - 12 pm (hours vary by season)

reservations

Accepted up to one year in advance and confirmed rate will be guaranteed. Rates are subject to change without notice unless confirmed. Two-night advance deposit required on all rentals and remaining balance due in full upon arrival, (cash, traveler's check, money order, Mastercard, Visa, American Express, or Discover.) Sorry, no personal checks.

reservation cancellation

All cancellations require written notice (no phone calls) 30 days prior to scheduled arrival date. Refund will be the amount of deposit minus a $50 fee. There will be no refunds for cancellations within the 30 day cancellation period. Holiday reservations (Thanksgiving, Christmas and New Year's) require a 45 day written notice and have a $100 cancellation fee. It is our option to offer a one-time reschedule within a 6 month period for extreme extenuating circumstances. There will be a one-time $40 fee assessed for any rescheduled stay.